ABOUT OVLUME

Built by a Support Manager who wished he had Ovlume.

Built by a Support Manager who wished he had Ovlume.

Ovlume started with a simple realization: support teams already have an enormous amount of information about where customers struggle. The hard part is finding the signal inside thousands of conversations.

01 / THE EXPERIENCE

I spent years doing this work manually.

I spent years doing this work manually.

For years, I worked in support and operations, leading teams, improving support processes, and trying to understand the recurring issues behind ticket volume.

A lot of that meant doing something familiar to almost every Support Manager: digging through tickets, comparing issues, looking for patterns, and then trying to turn what I found into a narrative the rest of the business could understand.

Jesse Snow

Founder, Ovlume

02 / THE AHA MOMENT

Then I realized the work could be done differently.

Then I realized the work could be done differently.

While learning more about automation and AI, I had an aha moment: work that used to consume hours of a Support Manager’s week could increasingly be done in minutes.

Not the work of leading the team.

Not talking to customers.

Not coaching people.

Not making the decision.

The part where you spend hours sifting through support history just to understand what is actually happening and why.

I wish I had this when I was running Support.

I wish I had this when I was running Support.

That’s where Ovlume started.

03 / BUILT FROM EXPERIENCE

Built from experience, not a hypothetical problem.

Built from experience, not a hypothetical problem.

Leading support operations

Building and managing support functions across complex organizations and customer environments.

Understanding customer issues

Working firsthand with recurring problems, escalations, workflows, and operational friction hidden inside support data.

Connecting support to the business

Using what support teams were seeing to improve processes and help the broader organization understand what customers were actually experiencing.

04 / THE BELIEF

I don’t want Support Managers spending their best hours reading tickets.

I don’t want Support Managers spending their best hours reading tickets.

Ovlume isn’t being built to replace the judgment of the person running Support. It’s being built to give that person better information.

If Ovlume can surface in minutes what previously took hours to uncover, that time can go somewhere much more valuable — helping the team, talking to customers, working with Product and Operations, or actually doing something about the problems the tickets revealed.

That’s the product I wish I had.

— Jesse Snow

Founder, Ovlume

SEE IT. PROVE IT. ACT ON IT.

See what your support history has been trying to tell you.

See what your support history has been trying to tell you.

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